FAQS

Shipping

How long until my order ships?

Orders are usually packaged and shipped within 2 - 5 business days.

Shipping Methods

New Wonder ships internationally from Japan via Fedex. Once shipped, packages usually arrive within a week. All packages will have a tracking number and will be sent through email.

Shipping Cost

The shipping cost for each order is a flat rate of $15. This does not apply to wholesale orders. We offer free international shipping on orders that are over $200.

My package is damaged/lost

If the jewelry is damaged during shipping, or has been lost please contact us at newwonderjewelry@gmail.com. We'll try our very best to fix any situation by either sending a new package or issuing a refund.

It's been over 14 business days and I still haven't received my parcel.

The arrival of packages may be delayed due to bad weather conditions, holiday seasons, or anything out of our control. If this happens please email us at newwonderjewelry@gmail.com with your tracking information and we will get back to you.

Payment/Refunds

What payment is accepted?

Currently, we accept credit cards and paypal.

How to return an item and get refund

If for any reason you are unsatisfied with our jewelry and want a refund, please contact us at newwonderjewelry@gmail.com. All refunds are issued only when we have received the item. We do not cover the return shipping cost.

Jewelry Information/Care

What warrenty do you offer?

New Wonder offers a 30 day guarantee on our jewelry. This covers jewelry defects such as loose parts upon arrival or within a few wears. Bubbles or difference in color from pictures, any damage caused by dropping or tarnishing due to contact with water and chemicals, will not be included in our guarantee.

What is it made from?

Not all pieces, but most of New Wonders jewelry is made from using high quality resin. With resin, there is a chance that bubbles might be visible in the jewelry but we try our very best to prevent this for happening.

What kind of gold/silver do you use?

We use a variety of parts, most being 16K Gold Plated and Rhodium Plated Silver. We also offer certain options on our stud earrings such as stainless steel for customers who are sensitive to metal.

General Care

Please store your jewelry in a box or bag. Do not wear your jewelry in the shower, bath, or anywhere where it could get wet. Soaps, cleaning supplies etc may cause your jewelry to lose it's shine or tarnish so we recommend removing the jewelry.

Handmade Jewelry

All of New Wonders jewelry are handmade with lots of care and love. Because they are handmade, we ask that you please treat your jewelry with care. If dropped or smashed against hard surfaces, it may cause the jewelry to break which will not be covered by our 30-day guarantee.

One of a kind

Since our jewelry are handmade, no two pieces will ever look the same. Some jewelry will have bubbles, different colors, and will not have the exact same color patterns and scheme as the photos. Please keep this in mind when ordering as we do not offer refunds or replacements for any of these particular reason. We currently do not offer photos of single pieces due to the demand and tight schedule that we are on. We ask that you accept and understand this when purchasing.

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